Microsoft Customer Value Proposition

Customers will value Microsoft Online Services offerings because they deliver rich business productivity capabilities with comprehensive security features and business-class reliability. These online services simplify IT management and are supported by a network of global data centers and Microsoft experts, while providing a guaranteed 99.9 percent uptime Service Level Agreements (SLAs). The components of Microsoft Online Services work together and have the capability to complement existing infrastructure components.

online service

Streamlined Communications

Built on proven software platforms, Microsoft Online Services provides best in class communication and collaboration via an easy-to-use service. By bringing together different modes of communication into a seamless experience with a single sign-on end users stay productive no matter where they are. Key benefits include:

Seamless experience with all the services designed to work together to make communication with co-workers, customers, and partners around the world simple, effective, affordable.
Anywhere, any place connectivity delivering software that allows users to be productive from any location and from any device with minimal IT overhead.
Enhanced collaboration tools that provide intuitive and easy ways to share information, files, business processes, calendars, and more.

Simplified Management

Companies can offload server management tasks allowing IT professionals to focus on other projects without replacing existing investments. Microsoft Online Services can be activated quickly with no additional equipment or software to procure, configure, and manage. The services work seamlessly with existing directory infrastructures and provide tools to assist in the migration from existing systems. Key benefits include:

Accelerated speed-to-value with virtually no upfront hardware and software investments, and predictable monthly costs that help IT decision makers provide more accurate forecasts while benefiting from the latest software capabilities.
Unified administration over services and policies offered to end users with a simple console to provision, monitor, and report on service activity and usage.
Worry-free purchase experience that enables organizations to explore new software solutions without the need to install and maintain equipment and software on-premise.
Co-existence capabilities that allow customers a simple way to onboard a subset of their users while deploying others through on-premise deployments.

Security and Reliability

Microsoft Online Services deliver highly secure and reliable messaging from global data centers with financially backed service level agreements. Microsoft brings its expertise to manage a distributed network of highly secure data centers while providing 99.9 percent service reliability. Key benefits include:

Multi-layered anti-spam and antivirus defenses to minimize threats to the customer network.
Highly secure data access that enables users to get messages and shared documents over the internet in an encrypted connection.
Highly secure data centers that are subjected to regular security audits to ensure security standards are met.
High availability with a financially-backed service level agreement.
Disaster recovery made possible by geo-redundant data center network architecture.


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