Read basics of usability testing.

Hi,

Usability testing (or user testing) involves measuring the ease with which users can complete common tasks on your website. The results of the analysis are a huge eye-opener and their implementation often leads to:

Increased sales and task completion and a high rate of return site visitors
A greatly improved understanding of your customers’ needs
A significant reduction in call centre enquiries
A much more user-focused in-house development team

Source: from web credible website.

Find the attached document which is very easy to understand on how we assess the usability of an application

Basics of Usability testing

Enjoy reading —- Bye

Pal

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